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Grievance Policy

Grievance Redressal Mechanism:

How to log in a complaint/where can a complaint be made

As a customer, if you have any feedback/ suggestions or grievances with respect to the services offered by K.M. Global Credit Pvt Ltd. (hereinafter referred to as ‘the Company’), you may please write to the Company’s Customer Service Department through any of the following channels:

Call at : +91 9967235047
Email - operations@creditfair.in

You may write a letter at the address-

Customer Service Department
Credit Fair (K.M. Global Credit Pvt Ltd)
6A, 6th Floor, Corporate Centre, Andheri Kurla Road,
Near JB Nagar Metro Station,
Andheri East, Mumbai 400059
Website www.creditfair.in

How a complaint should be made:
Customers are requested to necessarily provide necessary loan details i.e. Loan Account Number, Details of Feedback/ Suggestion/ Complaint and valid Contact Information including phone no. & e-mail ID while lodging communicating with the Company.

When to expect a reply
The Company shall endeavor to address/respond to Customer queries/grievances within 48 working hours and keep the customer in informed about the status of their complaints. Each customer query/ complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.

Whom to approach for redressal
Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below:
Lender Name Designation Phone Number Address Email Website
CreditFair Shraddha Mandlik Grievance Redressal Officer +91 9137504870 Credit Fair (BlackSoil Capital Private Limited) 6A, 6th Floor, Corporate Centre, Andheri Kurla Road, Near JB Nagar Metro Station, Andheri East, Mumbai 400059 grievance@creditfair.in creditfair.in
CreditFair Mukesh Pandey Nodal officer - Credit Fair (BlackSoil Capital Private Limited) 6A, 6th Floor, Corporate Centre, Andheri Kurla Road, Near JB Nagar Metro Station, Andheri East, Mumbai 400059 nodalofficer@creditfair.in creditfair.in
Avanse Gaurao Patil Vice President 022- 6859 9999 E Wing 4th Floor, Times Square, Andheri - Kurla Rd, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra 400059 gro@avanse.com
ABFL Shruti Sarraf Nodal Grievance Redressal Officer 080-45860196 One Indiabulls centre, Tower 1, 18th Floor Jupiter mill compound 841, Senapati Bapat Marg, Elphinstone Road, Mumbai 400013 grievance.finance@adityabirlacapital.com
LendBox Tamanna Mehta Grievance Redressal Officer 08860628026 Lendbox, Second Floor, L-92, Outer Ring Rd, Baba Gangnath Market, Munirka, New Delhi, Delhi-110067 grievances@lendbox.in
Singularity Creditworld Private Limited Prem Shankar Grievance Redressal Officer 022-489-3868 Singularity Creditworld Pvt Ltd, 16th Floor, D Wing Trade World, Kamala Mills, Senapati Bapat Road, Lower Parel, Mumbai-400013 prem@singularitycredit.com
Utkarsh Small Finance Bank Naveen Mishra Nodal Officer +91 9137504870 Phase-II, 2nd Floor, Utkarsh Tower,NH -31(Airport Road), Sehmalpur, Kazi Sarai, Harhua, Varanasi, Uttar Pradesh, PIN - 221105 nodalofficer.digi@utkarsh.bank https://www.utkarsh.bank/form-complaints
K. M. GLOBAL P2P FINANCE PRIVATE LIMITED Maria Nadar Grievance Redressal Officer 8097400463 Surya Mahal 4th Floor, 5 Burjorji Bharucha Marg Mumbai-400001 grievance@creditfaircapital.in
JM Financial Products Limited Nishit Shah Nodal Officer 022-66303030 7th Floor, Cnergy, Appasaheb Marathe Marg, Prabhadevi, Mumbai 400 025 nodalofficer.products@jmfl.com
Capri Global Capital Limited Suraj Shimpi Principal Nodal Officer 022 41799738 9-B, Second floor, Pusa Road, New Delhi - 110005 nodalofficer@capriglobal.in www.capriloans.in
BlackSoil Capital Private Limited Harshita Jain Grievance Redressal Officer +022 6915 2200 1203, Lodha Supremus, Senapati Bapat Marg, Lower Parel (W), Mumbai – 400013, Maharashtra grievanceredressal@blacksoil.co.in Governance - BlackSoil Capital
Escalation to Reverse Bank of India

In case the Customer does not receive any response from the Company within 4 weeks or is dissatisfied with the response received, the customer may approach the Office of the Banking Ombudsman, Reserve Bank of India to lodge a complaint at Complaint Management System Portal(https://cms.rbi.org.in) by lodging its complaint in offline/ physical mode by post to the following address:

Deputy General Manager,
Department of Non-Banking Supervision,
Reserve Bank of India,
Post Box No. 40, Chennai Post Office, Chennai
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